SHIPPING POLICY

At Exotic CBD Store, we strive to provide a seamless shopping experience from the moment you browse our products until they arrive at your doorstep. Our shipping policy is designed to ensure prompt, reliable, and affordable delivery of your orders. We are committed to getting your items to you as efficiently as possible, no matter where you are located.

Shipping Coverage

We offer shipping to a wide range of locations, including both domestic and international destinations. Depending on the country or region, shipping options may vary slightly. Currently, we ship to:

  • Domestic Locations: We deliver to all states and territories within the United States. Customers in rural and urban areas alike can enjoy our products, with options for standard or expedited shipping.
  • International Locations: We offer international shipping to many countries. However, due to certain regulations and shipping limitations, we may not be able to ship to certain countries or regions. Before placing an order, we recommend checking whether we ship to your specific location or contacting our customer service team for clarification.

Processing Times

Once an order is placed, our team works quickly to process it for shipping. Processing times typically range from 1 to 3 business days. During peak seasons, holidays, or special promotions, processing times may take slightly longer due to the higher volume of orders. We encourage our customers to order early during such times to avoid delays.

You will receive an email confirmation with tracking information once your order has been shipped. Please note that this processing period does not include weekends or public holidays.

Shipping Methods

We partner with reputable carriers to offer you a variety of shipping options based on your location and the speed with which you’d like to receive your order. These include:

  • Standard Shipping: This option is available for most orders and typically takes between 3 to 7 business days for domestic deliveries. For international deliveries, shipping times vary depending on the destination but are usually between 7 to 14 business days.
  • Expedited Shipping: For those who need their orders faster, we offer expedited shipping options. Domestic expedited shipping takes between 1 to 3 business days, while international expedited shipping typically takes 5 to 10 business days.
  • Overnight Shipping: For urgent orders within the United States, we offer overnight shipping to most locations. Orders placed before 2 PM will be processed for next-day delivery.
Shipping Costs

Shipping costs depend on the weight of your order, your location, and the shipping method you choose. Here’s a general breakdown:

  • Domestic Shipping: Standard shipping starts at a flat rate of $20 for orders under 5 lbs. Orders exceeding this weight may incur additional charges. Expedited and overnight shipping costs are calculated based on the weight and delivery speed.
  • International Shipping: International shipping rates vary depending on the country and package weight. During checkout, shipping costs will be automatically calculated based on your destination and the items in your cart.

We also offer free domestic shipping on orders over a certain value. Please check our website for current free shipping promotions or sign up for our newsletter to stay informed.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, taxes, or other charges that may be imposed by their country’s customs department. These fees are not included in the total price of your order and may need to be paid upon receipt of the goods.

Each country has different rules regarding the handling of imports. It is your responsibility to ensure that the products ordered comply with your country’s laws and regulations. We recommend contacting your local customs office for more information on import restrictions or fees.

Tracking Your Order

We provide tracking for all shipments. Once your order has been processed and dispatched, you will receive a tracking number via email. You can use this number to track the status and estimated delivery of your order through our carrier’s website.

If you do not receive your tracking information within a few days of placing your order, please check your spam or junk folder, as sometimes emails can be filtered incorrectly. If you still cannot locate your tracking number, feel free to contact our customer support team for assistance.

Shipping Delays and Issues

While we strive to ensure timely deliveries, unforeseen circumstances such as extreme weather conditions, customs delays, or carrier issues can sometimes cause delays in shipping. We are not responsible for these delays once the package is in the hands of the shipping carrier.

In the rare event that your package is lost or significantly delayed, we will work with the carrier to resolve the issue and ensure that you receive your order. Please contact our customer support team immediately if your package has not arrived within the expected timeframe.

Missing or Damaged Items

We take great care in packing and shipping your orders to ensure they arrive safely. However, if you receive your package and notice that an item is missing or damaged, please notify us within 48 hours of receiving your order. We may ask for photos of the damaged packaging or items for verification purposes. Once verified, we will arrange for a replacement or issue a refund as per our return policy.

Order Cancellations and Changes

If you need to cancel or make changes to your order, please contact us as soon as possible after placing the order. Once the order has been processed and shipped, we cannot make any changes, and it will be subject to our return and refund policy.

Contact Us

For any questions or concerns regarding our shipping policy, feel free to reach out to our customer service team. We are here to help ensure that your order arrives quickly, safely, and efficiently.

You can contact us via:

  • Email: sales@exoticcbdstore.com
  • Live Chat: Available during business hours on our website.

We are committed to making your shopping experience with Exotic CBD Store smooth, easy, and enjoyable from start to finish.