Refund Policy 

At Exotic CBD Store, we are dedicated to providing high-quality products and exceptional customer service. We understand that occasionally, you may need to return a product. To ensure that your shopping experience with us is smooth and stress-free, we have created a clear and simple refund policy. Please read through this policy carefully to understand how our refund process works, and feel free to contact our customer service team if you have any questions.

Eligibility for Refunds

To be eligible for a refund, the item(s) must meet the following criteria:

  • Original Condition: The product must be unused, in the same condition as when you received it, and in its original packaging.
  • Time Frame: Refund requests must be made within 30 days of your purchase date. After this time, we unfortunately cannot offer a refund or exchange.
  • Proof of Purchase: A receipt or proof of purchase must be provided to validate your request. We accept online order confirmation emails, printed receipts, or any other form of legitimate purchase proof.

How to Request a Refund

If you believe that your product qualifies for a refund based on the eligibility criteria listed above, follow these steps to request one:

  1. Contact Customer Support: Reach out to our customer service team at admin@exoticcbdstore.com to initiate the process. Provide your order number, product details, and reason for requesting a refund.
  2. Return the Product: If your refund request is approved, you will receive instructions on how to return the item. All returns must be sent to Anaheim California. Customers are responsible for covering the return shipping costs unless the product was received in a damaged or defective condition.
  3. Refund Processing: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 3  business days.
Partial Refunds

In some cases, partial refunds may be granted:

  • If the product shows signs of use or damage not due to our error
  • If items are returned after the 30-day return period but still within a reasonable time frame
  • If any components of the product (such as accessories, manuals, or packaging) are missing

The amount of the partial refund will be determined based on the condition of the returned item and may be reduced accordingly.

Damaged or Defective Items

If you receive an item that is damaged or defective, we will do our best to resolve the issue quickly. Please notify us within 7 days of receiving your order by contacting our customer service team with details and photos of the damage or defect. In these cases, we will cover the cost of return shipping and offer a full refund or replacement at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund after being notified of approval, we recommend taking the following steps:

  • Check your bank account: Sometimes refunds can take a few business days to be posted to your account.
  • Contact your credit card provider: It may take some time before your refund is officially processed.
  • Reach out to your bank: There is often a processing time before a refund is posted.

If you’ve done all of the above and still have not received your refund, please contact us at admin@exoticcbdstore.com, and we will investigate the issue further.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team. We are happy to facilitate exchanges within 30 days of your purchase, provided the item is unused and in its original packaging. Customers are responsible for any additional shipping costs associated with the exchange unless the product is defective or damaged upon arrival.

Refund for Sale Items

Please note that only regular-priced items are eligible for a refund. Unfortunately, sale or discounted items cannot be refunded unless they are defective or damaged upon receipt. Be sure to review the details of sale items carefully before purchasing, as all sales are final.

Shipping Costs and Refunds

Shipping costs are non-refundable. If you receive a refund for an item, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., damaged, defective, or incorrect item). In the case of free shipping promotions, if a refund is requested for a product, the shipping cost originally covered by the promotion may also be deducted from the refund.

International Refunds

If you are located outside of United State, the process for returning products and receiving a refund may differ slightly due to international shipping considerations. Please contact our customer service team for specific instructions on how to handle returns from your country.

Final Thoughts

At Exotic CBD Store, customer satisfaction is our top priority. We strive to make your shopping experience enjoyable, and we stand behind the quality of our products. While we hope that you love everything you purchase from us, we understand that sometimes a return or refund is necessary. Our refund policy is designed to be fair and transparent, and we are always here to assist you throughout the process.

If you have any questions about our refund policy or need further assistance, please don’t hesitate to contact us at admin@exoticcbdstore.com. Thank you for choosing Exotic CBD Store!